charlton spa concepts

CSC

At Charlton Spa Concepts, we believe the most memorable spa and wellness concepts are those rooted in authenticity. Our approach is to uncover the true spirit of a property — its culture, landscape, history, architecture, community, and emotional resonance — and translate that essence into a wellness experience that feels both original and deeply connected to place.
Rather than applying a formula, we craft concepts with narrative and intention. From indigenous healing traditions and botanical rituals to modern luxury wellness experiences, every detail is thoughtfully curated to create spaces that are emotionally engaging, commercially viable, and operationally sustainable.

Our services range from full turnkey spa development and pre-opening support to the refinement and repositioning of existing spa operations. We collaborate closely with owners, developers, architects, interior designers, and hotel leadership teams to ensure that every element — from concept creation and treatment design to operational structure and guest journey — aligns seamlessly with the overall vision of the property.
With experience spanning luxury hospitality environments including Four Seasons Hotels and Resorts properties, boutique hotels, wellness retreats, and destination spas, we bring an understanding of both elevated guest expectations and the operational realities required to deliver exceptional service consistently.

Our expertise includes:

Spa and wellness concept creation
Pre-opening and operational consulting
Signature treatment and ritual development
Wellness programming and guest experiences
Spa menu creation and brand storytelling
Therapist recruitment, training, and service standards
Retail and apothecary concepts
Luxury wellness amenities and in-room experiences
Spa branding, creative direction, and social media support

Whether developing a destination spa from the ground up or helping an existing property evolve its wellness offering, our goal is always the same: to create experiences that feel meaningful, timeless, and genuinely memorable for guests — while supporting long-term operational success for the property.

Spa Operations

TURN KEY SPAS OR PHASE ORIENTATED ASSISTANCE

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Spa Support

SPA NOT WORKING AS EXPECTED?

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Quality Management

TAKE YOUR EXISTING SPA TO THE NEXT LEVEL

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HOSPITALITY SERVICES

Feasibility Forecasts for Start Up Hospitality Operations - Boutique / Bed & Breakfast/Hotel Operation Audit & Recommendations
Standardization of Hotel Operations - Front Office, Housekeeping, Food & Beverage, Spa, Back of House
Creation of Operations Manuals
Creation of Department Training Manual
Hotel and Department Training Plans
Testing & Staff Audit
Mystery Shop

Marjorie Charlton is originally from Palos Verdes, Los Angeles, CA. She holds a degree in Philosophy from Loyola Marymount University. Living outside of the States for more than 27 years, in various different countries, working in the luxury hospitality business, Marjorie now calls Mexico home.

Marjorie´s keen interest in other cultures, healing modalities and ways of life has taken her around the globe where she grew her spa career with the Four Seasons; from a therapist to Spa Director and finally a Spa Consultant. She has worked for the Four Seasons in Thailand, China, Mauritius, India, Egypt and Abu Dhabi. Fulfilling her desires to work more in depth at the source: Asia.

Her opportunities in these other countries has exposed her to a range of different therapies, modalities, treatments, herbs and philosophies. Which lead her to focus on Asian and Aryuvedic medicine and massage, along with aromatherapy and herbal medicine.

Marjorie´s returned to the America´s and landed in Mexico City working with Las Alcobas to create Atrio, the Spa at Las Alcobas Napa Valley (currently Alila by Hyatt) and reconcept Aurora Spa, Las Alcobas Mexico City.

During her time with Las Alcobas, she created the hotel training programs and luxury hospitality culture, which eventually lead her to a management position. While maintaining her post at Las Alcobas, Marjorie continued projects with her spa consulting business including Kokora Springs in Lake County, Ca. When Covid arrived Marjorie went on sabbatical only to return to Las Alcobas as General Manager.

Charlton Spa Consulting was in the process of reviewing a new project in Hércules, Queretaro for both hospitality and spa services, and was enamored with the project and its potential. She decided to take the role of General Manager in 2023 to 2025 and created the spa as well. In 2025, Marjorie returned to Mexico City to work on a personal and exciting project in the heart of Mexico City.

GENERAL MANAGER & SPA CONSULTANT 2023 - 2025
HOTEL HERCULES, QUÉRETARO

General Manager 2021 - 2023
LAS ALCOBAS, MEXICO CITY

Hotel Manager 2019 - Covid
LAS ALCOBAS, MEXICO CITY

Spa Consultant
KOKORO SPRINGS 2018 -2020

Spa Consultant/Charlton Spa Concepts 2013 - 2018
ATRIO, LAS ALCOBAS NAPA VALLEY
AURORA, LAS ALCOBAS, MEXICO CITY

Spa Consultant/Charlton Spa Concepts May 2012 to Jan 2013
FOUR SEASONS HOTEL BEIJING, CHINA

Opening Director of Spa: June 2008 to June 2011
FOUR SEASONS MAURITIUS, BEAU CHAMP MAURITIUS

Opening Spa Manager: August 2007- June 2008
BEACH ROTANA HOTEL, ABU DHABI, UNITED ARAB EMIRATES

Director of Spas/Opening Director: 2005- Jan 2007
FOUR SEASONS, CHIANG MAI
FOUR SEASONS CHIANG RAI, THAILAND

Spa Therapist
FOUR SEASONS CAIRO, EGYPT